FAQ & Care Guides
Answers to what we're asked most, plus how to look after what you bought.
How long does shipping take?
Small items typically ship within 2–4 business days. Furniture ships via white-glove courier and can take 2–3 weeks depending on your location — you'll get tracking as soon as it leaves the workshop.
What's your return policy?
Unused items in original packaging can be returned within 30 days for a full refund. Furniture returns are handled case-by-case given delivery costs — reach out and we'll sort it out.
How do I care for solid wood pieces?
Wipe with a soft, dry cloth. Avoid prolonged direct sunlight and placing hot or wet items directly on the surface. Most of our wood pieces benefit from a light oil re-application once a year — details are on each product page.
How do I care for linen textiles?
Machine wash cold on a gentle cycle and tumble dry low, or line dry. Linen softens with every wash, so a slightly rumpled look is part of the fabric, not a flaw.
Do you ship internationally?
We currently ship within the countries listed at checkout. If yours isn't there yet, get in touch — we're expanding coverage regularly.
Can I change or cancel my order?
If your order hasn't shipped yet, we can usually adjust it — email us with your order number as soon as possible. Once an item has left the workshop we're not able to reroute it.
Do you offer trade / interior designer pricing?
Yes — reach out through the contact page with a bit about your studio and we'll follow up with trade program details.